Saed Kay
map-marker Lusaka, Lusaka

Need to talk to customer service

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I was supposed to pay the loan the next day and rapid loan Zambia call me and text to tell me that if you pay your loan today... your name has been selected for 7000. After I paid my loan off they stopped answering my call for update as am in need. Customer care should improve especially to the agents. They don't know how to handle customers .
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User's recommendation: Customer care is very important

Peggy L Mrf
map-marker Cairo, Cairo

Need my title released

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I paid my loan off over 2 years ago and they still have not released my title. I have been trying to sell my car and have been unable to due to this lean against my title when I have paid this loan off over 2 years ago now I can't even get anyone on the phone to answer me or talk to me
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Loss:
$1500

Preferred solution: My title released so I can sell my car

User's recommendation: Don't do it

melissa h Hei

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Verified Reviewer

Problem with lien

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this lien was ended 7 years ago and they are saying its still open let me know whats going on before I have to go further with it
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Preferred solution: Full refund

Anonymous
map-marker Pompano Beach, Florida

ELECTRONIC LEIN RELEASE

Electronic Release of my paid-off loan ASAP. The information has not been forwarded to Tallahassee MIKE PALMA
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Dell S Ice

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Verified Reviewer
| map-marker Miami, Florida

Lien still on my title

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Rapid Auto Loans - Lien still on my title
Original review Jul 03, 2022
Paid off my loan and its now July 3rd 2022. I go to check my title status and find out there is still a lien on my title. I am pissed beyond anyones understanding. A lien was put on my vehicle in 2013! Yes 2013!!! And its now 2022!
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Preferred solution: Release of Title

Ronda D Icu

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Verified Reviewer
| map-marker Orlando, Florida

The worst company ever

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I have done a TITLE loan with this company back in 2013. I have since paid off the amount owed, and I come to find out almost 10 years later that they still have a lien on my title.

The company plays games with you when you call customer service.

There are 5 rotating people that answer the phone all of the time, whether it be for a loan, or customer service. They have no regard for decent interaction with customers past or present and they are disgustingly RUDE. They will hang the phone up on yo with no problem.

For the past 8 weeks, it has been a different story EVERY DAY. The most laughable one is, we are doing a company merger!!!

They are despicable liars, they deal unfairly and dishonestly with me on EVERY single phone call. Complete lack of character and morals.

They are in many violations with the Florida Statutes of b0th 516 and 537!!!

They are licensed as a consumer finance company, (soley so that they can charge outrageous interest fees) which falls under the 516 chapters, yet all of their dealings and transactions fall under the statutes of 537.

Their website itself is a violation, and is misleading to the untrained and uneducated reader.

I have had enough of their games, as they have cost me $2500 dollars, and a suspended license, because they have yet o remove the frivolous lien from my car.

I have currently logged a complaint on them with the florida attorney general's office, the department of finance AND the office of financial regulation. I will go through the courts next week.

This company is family owned and operated by the Gerardi family in Miami. The operators of this shameful business are:

Vince Gerardi(Gerardis)

Vana Marie Gerardi Ross

Michael Ross Chief Marketing Officer at Rapid Auto Loans

Vici / Victoria Gerardi-Manager and person of record on the Articles of Incorporation at Rapid Auto Loans LLC

Vana (Vana Gerardi) Gerardi Ross- Chief Operating Officer at Rapid Auto Loans LLC

and a slew of others.

The list goes on and on. They also operate a host of other businesses of many kinds, and I am currently investigating those as well, to see if there are any violations, and if so, I am going to be sure that they do not get away with it.

All they had to do was release my electronic lien which is 9 years old, and I would not even be writing this.

It will not stop here. They have not seen anything yet.

View full review
Loss:
$2500
Cons:
  • Are scammers and have no respect for their customers
  • Dishonest and unprofessional

Preferred solution: Release my electronic lien and reimburse me 2500 dollars for what this issue has indeed cost me, due to me not being able to properly sell my vehicle

User's recommendation: DO NOT DO BUSINESS WITH THEM

Jason M Muf

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Verified Reviewer
| map-marker Clearwater, Florida

Email phone number got hacked Need account info

I need to talk to previously know as rapid auto loans. Plz. Need. Proper account log information. Need verification. Im still being hacked
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Alvan Cdu
map-marker Apollo Beach, Florida

I’ve been trying to call rapid auto loans since Thursday I cannot get through keeps ringing busy

Ive been trying to get a hold of you guys to make a payment and every number that I call it rings busy
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Melanie S Uyy

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Verified Reviewer
| map-marker Hollywood, Florida

I need to talk to someone

The com0sny changed and everything I was promised by the previous rep was disregarded. The rep today called me a liar.

I borrowed a little money . they added $3000 to the loan. For $2000. I have been paying between $300 -$400.

Each month for 2 years. I was stupid and believed what you all told me. It was a lesson well.learned. I am willing to pay the lady payment.

But I need the modification of 20% that we agreed to on the late charges honored. They were incurred becare ok. The refinancing which was proposed on the 2 occasions as a way to lower payments were not written on 3rd as I requested. That is why they offered me the settlement.

I wanted it in writing plus I need the returno title expedited. Please call me I gave been calling for 89 days. Miris has never called back or answered the phone. These new reps lie and are rude.

The old reps were good. I learnt a lot from them. But these new ones say I'm a liar insinuate I'm a deadbeat.

I have paid and paid. Please help

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Anonymous
map-marker Gilbert, Louisiana

Need my title released

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Paid my loan off April 2020 .Rapid Auto loan still has not released my title electronically. I have contacted their customer service and sent emails and still haven't released my title.
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User's recommendation: Please be aware of this auto loan process. They don't release your title when you pay your loan off.

Anonymous
map-marker Lake Charles, Louisiana

Need my title released I paid my loan off February 2019

I paid my loan off February 2019 and was told you would release my title electronic. It still hasn't been released yet from Rapid Auto. My cell phone number 863 287 **** Donna Harden
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Reba W Ytr
map-marker Tampa, Florida

Great loan company

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I had a great experience with rapid auto loan. They were very patient when I couldn't pay on time and didn't charge any extra interest. Thanks again.
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User's recommendation: Great company to get a loan from.

Toni S Zmm

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Verified Reviewer
| map-marker Bartow, Florida

StoleMy car

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Updated by user Oct 04, 2021

They were forced to give me back my car because what they did was illegal. They also cracked my windshield and did something to my oil.

We have court oct 15th. And then they tried to charge me 49 more dollars. It was an online loan so there was nothing I could read and they don’t tell u what your signing they just ask if they can sign for u.

Do not use rapid at all ever they are rude terrible people who has my car already to sell when I got it back. Now I can’t get the writing off my window

Updated by user Sep 03, 2021

They r now threatening me

Original review Sep 03, 2021
Now they r threatening me because I posted a review. Rapid auto loans also blocked me from my car agreement w them by making the domain now fake
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Loss:
$16000

Preferred solution: Let the company propose a solution

Tonilynn49

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Illegal company

Rapid Auto Loans - Illegal company
Rapid Auto Loans - Illegal company - Image 2
Rapid Auto Loans - Illegal company - Image 3
First they accused me of taking my car out of state when I live between Nc and Florida I go back and fourth every 2 months. Then they said they tried to contact my roommate who never got any calls the only email they sent me was the night they took my car and my payment. Now they wont allow. Me To Contact them they have changed there domain address the
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Loss:
$16000

Preferred solution: I want my loan reinstated because I never lied to anyone and I have proof of identity theft and proof of no contact until they took my car . They won’t let me get my things I called the tow place she said rapid said I couldn’t get my belongings

User's recommendation: Do not use them

1 comment
Guest

Ha, ha, ha! Guess what Einstein? You just admitted going out of state!

M.a A

Poor customer service, that lack moral compass t

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If I had the chance to go with someone else, I would, please do not go to these people. They allow their employees to speak to you with absolute disrespect, and you are paying back double of what you take, about a 110% in fact for mine personally.

It started when they man who was helping me get a loan, never texted me back once I accepted the loan he was nice and attentive and answered questions with respect, and then I was told by him, that if I chose the Western Union, that there is no fee associated with it, so that was what I chose, as I had a death in the family why I needed the main, and was not at home. The lady who finalized the loan, said that he absolutely lied to you, and she would be following up with the guy.

Immediately after signing the papers the guy switched, I texted him with a question nothing, I said thank you, he never responded ever again this day. He was also supposed to email me with some sort of bar code to scan to make payments, and I never got it. They are only open Monday through Friday, 9-5, which is not very convenient for people who work to contact.

But furthermore, you can't get in touch with anyone half the time until your late of course, they come out of the woodwork. I was told last Thursday to wait to send in my payment till the 14, and this was the after my payment was supposed to be made, but this Hispanic lady who answered their phone said to wait, so I did. Thursday was the day I started to try and pay my payment, and there was no email, there was no barcode, I had no clue what my account information is none and I have emailed and called emailed and CC Allen day after day with no response, it was the fact here I was just trying to make a payment and couldn't because I had no clue where to send it, the man who processed my loan, , most bizarre thing I have dealt with, that a customer could not find out how to make a payment. Moving on, the loan guy was my first indicator that I might not have went to the wrong company, if I am already being lied too and ignored.

I got home for lunch today, to get this paid and even though someone had to have read my emails and how hopeless I felt trying to pay it and couldn't find my account number.

Someone had texted me and I didn't realize bc I was working and wasn't looking at my phone that I need to pay IMMEDIATELY or my car would be reposed, my bill was due the 14th y'all, today is the the 16th, two days and they already was sending threatening emails so I was upset and wanted to explain why I had no paid it, bc I pay my bills if I owe money it gets paid.

The phone rang one time, this number I called back that had threatened me, and he said my name upon answering the phone and I said yes, and I immediately tried to explain why I didn't make the payment, and how I was lied too from the loan rept that handled my case, he never sent my email that he was suppose, and how I am unable to find anything that he said he was sending, I kind of thought it was the same guy, he said his name was Jay,(J), and I said so when I file a complaint about how rude and disrespectful you have been I can say your name is J. This man was so blatantly rude, I am thinking if contacting a lawyer about this loan now, I have never been spoken to the way he just spoke to me, I have never had someone who works in a collections department that was not happy to hear that the customer was not trying to not pay, but didn't have the tools to pay it. Not this guy, and he has left a bad taste in my mouth, and I am going as far as I can with this complaint, because he had no right to speak to me the way he didn't. I was trying to explain a couple of things to him, so I could get the information that I needed, so this would not happen next month, and he completely interrupted me and talked over my question and concern and said.

Okay, I don't need to hear that just give me your payment, so we can process this now, and was so completely condescending and rude never have I ever been treated so poor in my life. DO NOT GET A LOAN THROUGH THESE PEOPLE, AVOID AT COSTS STAY AWAY AT ALL COST, WORST MISTAKE I EVER Made!!

MADE. re absolutel COST thatFaCevlie

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Cons:
  • Unprofessional
  • Horrible customer service t
  • Scammers

Preferred solution: Apology

User's recommendation: Do Not go here, stay away at all costs.

Toni S Zmm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stole my car

Rapid Auto Loans - Stole my car
Rapid Auto Loans - Stole my car - Image 2
They took my car without any warning took my payment now refused to let me pay my loan out it was my first payment because of covid a lot has gotten hard and crazy and I am broke my job was closed because of c9vid never called my 3 numbers I got the loan in July And after lying to police officers I was screatsy blindsided and they purposttot ealot
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Loss:
$13000

Preferred solution: My car an apology lol Snd my Payment plan back . Because they have clocked My File from there system so now I’m Screwed

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